Privacy Policy

At Sweet Surrender Bakery, located at 12 Koeksister Crescent, Bo-Kaap, Cape Town, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information. This policy is effective as of October 26, 2023.

Information We Collect

We collect information in the following ways:

• Information You Provide Directly: When you subscribe to our newsletter, create an account, place an order, participate in a contest, or contact us with inquiries, we collect personal information such as your name, email address, postal address, phone number, and payment information.
• Automatically Collected Information: We automatically collect certain information when you visit our website, such as your IP address, browser type, operating system, referring website, pages you viewed, and the dates/times when you accessed the site. This information is gathered through cookies, web beacons, and other tracking technologies.
• Cookies and Similar Technologies: We use cookies to enhance your browsing experience, personalize content, and analyze site traffic. You can control the use of cookies through your browser settings, but disabling cookies may affect your ability to use certain features of our website. See our Cookies Policy for detailed information.
• Third-Party Sources: We may receive information about you from third-party sources, such as social media platforms, marketing partners, and analytics providers. This information may include demographic data, interests, and online behavior.

How We Use Your Information

We use the information we collect for various purposes, including:

• Providing and Improving Our Services: We use your information to process orders, manage accounts, personalize content, and improve the functionality and user experience of our website.
• Communication: We may use your email address or phone number to send you order confirmations, shipping updates, promotional offers, newsletters, and responses to your inquiries. You can opt out of receiving marketing communications at any time.
• Analytics and Research: We analyze user behavior and trends to understand how our website is used, to identify areas for improvement, and to develop new features and services.
• Legal Compliance: We may use your information to comply with applicable laws, regulations, and legal processes.
• Security: We use your information to protect our website, prevent fraud, and ensure the security of your data.

Sharing Your Information

We may share your information with third parties in the following circumstances:

• Service Providers: We share information with third-party service providers who assist us with payment processing, order fulfillment, website hosting, data analytics, marketing, and customer support. These service providers are contractually obligated to protect your information and only use it for the purposes we specify.
• Business Partners: We may share information with business partners who offer products or services that may be of interest to you. In such cases, we will provide you with the opportunity to opt out of such sharing.
• Legal Requirements: We may disclose your information if required to do so by law or in response to a valid legal request, such as a subpoena or court order.
• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred to the acquiring entity.

Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, use, or disclosure. These measures include encryption, firewalls, and regular security audits. However, no method of data transmission or storage is completely secure, and we cannot guarantee the absolute security of your information.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, as described in this Privacy Policy, or as required by law.

Your Rights

You have the following rights regarding your personal information:

• Access: You have the right to access the personal information we hold about you.
• Correction: You have the right to request that we correct any inaccurate or incomplete information we hold about you.
• Deletion: You have the right to request that we delete your personal information, subject to certain exceptions.
• Objection: You have the right to object to the processing of your personal information for certain purposes, such as marketing.
• Restriction: You have the right to request that we restrict the processing of your personal information in certain circumstances.
• Data Portability: You have the right to receive your personal information in a structured, commonly used, and machine-readable format and to transmit it to another controller.

To exercise these rights, please contact our Data Protection Officer at dataprotection@sweetsurrenderbakery.co.za.

Children's Privacy

Our website is not directed to children under the age of 16, and we do not knowingly collect personal information from children. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us, and we will take steps to delete the information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will post any changes on our website and update the "effective date" at the top of this policy. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

Sweet Surrender Bakery
12 Koeksister Crescent
Bo-Kaap, Cape Town, 8001
South Africa
Phone: +27 14 556 9294
Email: info@sweetsurrenderbakery.co.za

Data Protection Officer: Fatima Petersen, dataprotection@sweetsurrenderbakery.co.za